Refund Policy
Last updated: April 4, 2026
myBoardHub charges a reservation fee and a platform service fee when you reserve a boarding house room. This policy explains when and how you can get a refund.
The reservation fee is set by the boarding house owner (typically a fixed amount based on monthly rent). The platform service fee is 5% of the reservation fee with a minimum of ₱60.
1. BHO Declines Your Reservation
If the boarding house owner (BHO) declines your reservation or fails to respond within 48 hours, you receive a full refund of both the reservation fee and the service fee. Refunds are processed automatically.
2. You Cancel Before the Site Visit
The refund depends on the boarding house's refund policy:
- Full refund: 100% of the reservation fee is refunded.
- Half refund: 50% of the reservation fee is refunded.
- Non-refundable: No refund is issued.
The applicable refund policy is shown on the room listing and in your reservation confirmation. The platform service fee is non-refundable when you cancel voluntarily.
3. You Cancel After the Site Visit
Once the site visit has been completed, the reservation fee is non-refundable regardless of the boarding house's policy. This is because the BHO has already reserved the room for you and may have turned away other tenants.
4. Reservation Expires
If your reservation expires (30 days after creation) without a signed lease contract, the reservation is forfeited and the fee is non-refundable.
5. You Sign the Lease
When you sign the lease agreement, the reservation fee is credited toward your first month's rent — it is not refunded separately.
| Scenario | Reservation Fee | Service Fee |
|---|---|---|
| BHO declines / auto-declined (48h) | Full refund | Full refund |
| Cancel before site visit (full policy) | Full refund | Non-refundable |
| Cancel before site visit (half policy) | 50% refund | Non-refundable |
| Cancel before site visit (non-refundable) | No refund | Non-refundable |
| Cancel after site visit | No refund | Non-refundable |
| Reservation expires / forfeited | No refund | Non-refundable |
| Lease signed | Credited to rent | N/A |
Refunds are processed through Xendit, our payment partner. The refund is returned to the same payment method you used:
- GCash / Maya: 1-3 business days
- Credit/Debit Card: 5-10 business days (depends on your bank)
You will receive an email notification when a refund is initiated and when it has been completed.
If you have questions about a refund or believe you are entitled to a refund that has not been processed, please contact us at support@myboardhub.com with your reservation ID and we will look into it promptly.